Returns need to be confirmed either by e mail or phone.
If a delivery has been damaged in transit, is faulty, missing products or you have received the wrong products in error, please contact us within 14 days of order receipt to arrange a replacement or a refund along with return of the faulty item by recorded post.
Adhesive must first be returned for testing before any refund is made.
If the product is deemed to be faulty after batch testing is completed and a report carried out, a full refund will be processed. This can take some time.
In this case a refund of the postage cost of returning the item and any replacement will be issued.
Cancellation of Orders
Orders are normally dispatched within 3-5 days.
If you change your mind about an order after wards
The goods must be returned within 14 day unused, unopened and in the same condition as they were originally sent.
If products have been opened used or tampered with a refund will not be issued.
You must contact us by phone or email to confirm which items are being returned.
In this case, you will be responsible for the cost of returning the goods to us by recorded delivery or have proof.
Refunds will be made within 7 days of receipt of the returned goods.
If goods cannot be deliveered through no fault of Optimum and are returned to us
the shipping cost incurred to us will be deducted from any refunds.
If the goods are to be re sent the shipping charge will apply.
Returns are sent to: